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Preliminary Draft of Client Interview
Audience for Your Client Interview Report A researcher who wants to identify the top concerns and challenges of people in the same situation as the interviewee, for the purpose of identifying research priorities.Purpose of Your Client Interview Report The reader is looking for information about the top concerns and challenges of people in the same situation as the interviewee. Your position statement will be something like “my interview with ________ suggest several important topics for further research.” Your goal is to explain these topics and their significance, to help the reader to determine research priorities.Word Count for Your Client Interview Report 600 words minimum (plus Works Cited)Suggested Questions for the Interview Cover the types of content listed below. Feel free to add/remove questions and to phrase questions in your own way. You MUST include at least 1 technology question & BOTH of the research questions at the end of this list.* What are your top goals for this quarter or this year? Why are those goals important to you?* How do you measure success?* When you think about challenges in your position/business/organization, are they mostly related to people… or resources… or technology… or other types of issues?* What is the top challenge affecting you or your team right now?* If you could magically make one big change to improve your workplace/business/organization right now–no limits, anything at all–what would it be?* When you think about general trends in society/business/technology right now, what kinds of issues are having the biggest impact on your type of business/organization?* When you think about technology, what kinds of problems, challenges, or goals do you have right now?* Are there any new trends in technology that could be really useful in your position/business/organization?* If you could do a survey of any group of people, who would you want to survey and how would that information help you? (If they mention something that’s interesting to you, tell them–“Later this semester, I have to do a survey project, so this could be something I could work on for you.”)* If you had time to go get expert advice about any issue, concern, new trend right now, what topics would you want to research? (If they mention something that’s interesting to you, tell them–“Later this semester, I have to do a research project, so this could be something that I could work on for you.”)Structure and Content for Your Client Interview Report Include these elements (as described in the Spence book):* Opening Statement: Present essential information about the interviewee (title, place of work, years in position, etc.) and state your Position* Methodology: Briefly describe your methods for conducting your interview (length of interview, place of interview, etc.)* Essential Background: Background information about the job role, business, or nonprofit, to contextualize the discussion for a reader who might not be familiar with this subject matter* Issues and Conclusions: Develop and support your position, presenting key topics from your interview and explaining why further research is needed.* Closing statement/call to action: A short discussion of next stepsRequired Sources for Your Client Interview Report In the Essential Background section, include information from at least 1 source that was published since 2010 and has a named author.* Institutional authors are OK if they are highly credible to your intended audience.* If you wish, you also can use additional sources that are older or that do not have named authors.* You can use articles, books, videos, webinars, etc., from academic or professional sources. To determine the credibility of sources, search the Internet to determine the credentials of the author(s) relevant to this subject.* Your paper must include a Works Cited List with proper APA citations for all sources that you use.* To earn more than a 0 on this paper, you must properly use sources. Properly cite everything that comes from a source. Follow the best practice of paraphrasing and synthesizing information rather than stringing together quotes. Review the syllabus for information about academic integrity and plagiarism.Format for Your Client Interview Report The report will be created in Word by using a template that conveys professionalism. The text will be a readable size. Headings, sub-headings, figure captions, bullets, tables, etc., will be used to ensure a readable and professional design. The Works Cited list will be properly formatted, as discussed in class.Grading Criteria for Client Interview Report Purpose/Audience: Everything in the report supports the purpose stated in the intro, and it is consistent with the assignment scenario. For full points, it consistently focuses on a clearly stated position and the purpose of helping the specified audience to understand and use this information.Development/Support: Descriptive details, examples, explanations, etc., are used to develop the information and the recommendations; there is no redundant or extraneous information. For full points, the document is full of attention-getting and memorable details and as a result is useful, relevant, and actionable. It meets all requirements for sources, which are synthesized and properly cited.Organization/Format: The report follows the required structure. It presents the content in well-structured paragraphs and uses transitional phrases to create smooth flow. For full points, it presents information in a manner that makes it easy for the reader to find, use, and understand the information.Professional Ethos: The tone is conversational yet professional and serious. The language is characterized by active voice, concise sentences, and correct grammar/spelling/word choice. There are no $20 words and phrases and no wordiness. For full points, the report conveys the information with a strong sense of professionalism and accountability.
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